Thank you for visiting and shopping at lulu-family. Following are the terms and conditions that constitute our Refund Policy.
Terms and Conditions:
Please check all products after receipt of order.
For all products purchased from lulu-family. with quality problems, we offer 7-days Return & Exchange Policy (within 7 days from the date of receipt). Returns for any reason or without any condition are not include the following: you purchase a wrong product, repeated purchase from online or physical store, you dislike the product, or you are not aware of product descriptions before purchase, and etc.
Exchange products will take approximately 1-2 months, and the exchange must be a product of the same style.
Once the 7-day return period has expired, any exchange or refund request will not be considered.
Each invoice accepts exchange or refund once only.
Please make sure that the package of an item for returning is intact and there is no human damage. Otherwise, exchange and refund will not be accepted.
Lulu-family. shall not be liable or responsible for loss or damage caused by shipping (no matter which shipping method you select). Products with damage caused by shipping cannot be exchanged and are not refundable.
Lulu-family. reserves the right to determine whether the products satisfy returns conditions. No exchange or refund will be accepted with products having minor flaws due to coloring or printing after staff’s examination.
If there is product quality problem, please contact us for exchange within 7 days after the receipt of your order (as determined by the date of signing for the purchase) via email ([email protected]) or call +86 13411967775 to contact us. Please include the following information in your email:
a.Order number
b.Detailed photo(s) of the defective product(s) with defect circled
c.Product ID / name
Once we receive your refund application, we will reply you as soon as possible. If your exchange request is accepted, please send the item(s) with intact packaging in person to CN , Guangdong , Shantou, , Room 802, Building 3, Wanshang Building, Huanghe Road
The time for the refund to the account is usually 7-10 working days
